Refund Policy
Effective [date — set on publish]
1. Annual plans
If you cancel an annual subscription before the term ends, we refund the unused months on a pro-rated basis, calculated from the date we receive your cancellation request. Partial months are not counted toward the refund.
2. Monthly plans
Monthly subscriptions are billed at the start of each cycle and are non-refundable for that cycle once billed. Cancelling stops the next cycle's charge; it does not refund the current one.
3. Trial
The Trial plan is free and time-boxed. There is nothing to refund — cancel any time before it ends and you won't be charged.
4. How to request a refund
Email support@getshiftsync.app from the address on your account with your agency name and billing period. Eligible refunds are returned to the original Kashier payment method; processing time depends on your card issuer, typically 5–10 business days after we confirm the refund.
5. Exceptions
Where the Service was materially unavailable due to our fault for an extended period, we'll consider a pro-rated refund outside the terms above on a case-by-case basis — contact support and we'll look at it.